Refund policy

At Vintage Vortex Store, we are committed to promoting a sustainable fashion model by giving second-hand clothing a new life. Each piece in our collection is carefully sourced and sold as a unique, one-of-a-kind item.

Because of the nature of second-hand clothing and our commitment to sustainability, we do not accept returns, exchanges, or issue refunds for change of mind, sizing issues, or general wear. We encourage customers to review item descriptions, sizing details, and photos carefully before making a purchase.

If an item arrives significantly different from the description provided (e.g., undisclosed major damage), please contact us at info@vintagevortex.store within 7 days of delivery, and we will review the case.

By purchasing from us, you are supporting a circular, sustainable fashion model and helping reduce clothing waste. We truly appreciate your understanding and support of this mission.